If your WCTFCU Debit/ATM card is lost or stolen or your PIN has been compromised, immediately call one of the following:
*Your card will be blocked and a new card will be ordered.
Send an email to info@wctfcu.net with your name and let us know that your card has been lost or stolen. Do not include your card number or PIN in the email.
*Your card will be blocked and a new card will be ordered on the next business day.
At WCTFCU, we're proud of the measures we take to help protect your debit/ATM cards. We've teamed with FICO® Falcon® Fraud Manager. Falcon® stays current on emerging fraud patterns and works 24/7 to analyze all card transactions. If any transactions seem suspicious, you may receive a text message, email, and/or phone call from the fraud department asking you to contact them in a specified manner. They will ask you to verify transactions, but they will not ask you for your card number. If your transactions are fraudulent, your card will be blocked immediately. You can also contact us at our Main Office at 301-790-3131.